TERMS AND CONDITIONS OF USE

Terms & Conditions of Sale

Please read the following important terms and conditions before you buy anything on our website. 

This contract sets out:

  • your legal rights and responsibilities;

  • our legal rights and responsibilities; and

  • certain key information required by law.

In this contract:

  • ‘We’, ‘us’ or ‘our’ means The Townhouse ; and

  • ‘You’ or ‘your’ means the person using our site to buy goods from us.

If you don’t understand any of this contract and want to talk to us about it, please contact us at townhousegiftshop@outlook.com.

Who are we?

We are The Townhouse, a company registered in England and Wales under company number: 10447996. Our registered office is at The Townhouse, 3 Newbegin, Hornsea, HU18 1AB.

1 Introduction

  • If you buy goods on our site you agree to be legally bound by this contract.

  • This contract is only available in English. No other languages will apply to this contract.

  • When buying any goods you also agree to be legally bound by:

    • our website terms and conditions and any documents referred to in them; and/or

    • specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods or click on the product description button, delivery details or specification details at any time during the online checkout process.

All of the above documents form part of this contract as though set out in full here.

2 Information We Give You

  • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please: 

    • click on the ‘key information’ button;

    • read the acknowledgement email (see clause 4); or

    • contact us using the contact details at the top of this page.​

  • The key information we give you by law forms part of this contract (as though it is set out in full here).

  • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if youagree to it.

3 Your Privacy and Personal Information

  • Our Privacy Notice is available at www.thetownhouseshop.com.

  • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

4 Ordering Goods From Us

  • Below, we set out how a legally binding contract between you and us is made.

  • You place an order on the site by clicking and paying for goods in the basket. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

  • When you place your order at the end of the online checkout process (eg when you click on the “buy” button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

  • We may contact you to say that we do not accept your order. This is typically for the following reasons:

    • the goods are unavailable;

    • we cannot authorise your payment;

    • you are not allowed to buy the goods from us;

    • we are not allowed to sell the goods to you;

    • you have ordered too many goods; or

    • there has been a mistake on the pricing or description of the goods.

  • We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

    • a legally binding contract will be in place between you and us; and

    • we will dispatch the goods to you.

5 Right to Cancel

  • You have the right to cancel this contract within 14 days without giving any reason for most goods.

  • The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier as indicated by you acquires, physical possession of the first good supplied.

  • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) using the contact details at the top of this contract.

  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

6 Effects of Cancellation

  • If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you i.e. the goods must be in perfect condition, unused, unwashed and with the original packaging.

  • We will make the reimbursement without undue delay, and not later than 14 days after the day we received back from you all goods supplied; or

  • We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of the reimbursement.

  • We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

  • If you have received goods:

    • you shall send back the goods or hand them over to us at our shop in Beverley, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired (please note you may be required to provide proof of sending in the event that goods are unduly delayed in being returned);

    • you will have to bear the direct cost of returning the goods; and

    • you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Goods will be considered to have diminished value where they are no longer in perfect condition, have been used or washed and are without the original packaging.

7 Delivery

  • If you want to see your delivery options, visit our webpage “Shipping and returns” before you place your order.

  • The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 4).

  • If something happens which:

    • is outside of our control; and

    • affects the estimated date of delivery; we will let you have a revised estimated date for delivery of the goods.​

  • Delivery of the goods will take place when we deliver them to the address that you gave to us.

  • Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

    • let you know;

    • cancel your order; and

    • give you a refund.

  • If nobody is available to take delivery, please contact us using the contact details at the top of this page.

  • You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.

  • We do not make deliveries to any addresses outside of the UK.

  • We may deliver your goods in instalments.

8 Payment

  • We accept most credit and debit cards. We do not accept cash or cheques.

  • We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

  • Your credit card or debit card will only be charged when the goods are dispatched unless otherwise agreed with you at the time of the purchase.

  • All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:

    • Verified by Visa;

    • Mastercard®SecureCodeTM;

    • American Express SafeKey; or

    • Any other card verification process required by your card provider.

  • If your payment is not received by us and you have already received the goods, you:

    • must pay for such goods within 14 days; or

    • must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.

  • If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your home. We will try to contact you to let you know if we intend to do this.

  • Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.

  • The price of the goods:

    • is in pounds sterling (£)(GBP);

    • includes VAT at the applicable rate; and

    • does not include the cost of delivering the goods which will be notified to you before you place your order).

9 Nature of the Goods

  • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

    • are of satisfactory quality;

    • are fit for purpose; and

    • match the description, sample or model.

  • We must provide you with goods that comply with your legal rights.

  • The packaging of the goods may be different from that shown on the site.

  • While we try to make sure that:

    • all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 5% in such weights, sizes and measurements; and

    • the colours of our goods are displayed accurately on the site, however the actual colours that you see on your computer may vary depending on the monitor that you use.

  • Any goods sold:

    • at discount prices;

    • as remnants;

    • as substandard/seconds; or

    • as shop soiled/ex-display.

    • will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

 

10 Faulty Goods

  • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

  • Please contact us using the contact details at the top of this page, if you want:

    • us to repair the goods;

    • us to replace the goods;

    • a price reduction; or

    • to reject the goods and get a refund.

11 End of the Contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

12 Limit on our Responsibility to You

  • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury caused by our negligence) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

    • losses that:

      • were not foreseeable to you and us when the contract was formed;

      • that were not caused by any breach on our part;

      • business losses; and

    • losses to non-consumers.

13 Disputes

  • We will try to resolve any disputes with you quickly and efficiently.

  • If you are unhappy with the goods we have supplied to you, please contact us as soon as possible so that we can look to resolve the problem.

  • The laws of England and Wales will apply to this contract.

14 Third Party Rights

No one other than a party to this contract has any right to enforce any term of this contract.

Acceptable Use of This Website

 

These Terms explain how you may acceptably use this website (the Site).

 

References in these Terms to the Site relates to www.townhouseshop.com and its associated social media platforms (including but not limited to Facebook and Instagram).

You should read this document carefully before using the Site.

By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

 

If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

 

If you have any questions about the Site, please contact us by e-mail at townhousegiftshop@outlook.com.

 

Definitions

 

Content means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;

Online terms and conditions for the supply of goods means the Terms and Conditions of Sale], which will apply to you ordering goods using the Site;

Site has the meaning given to it in clause 1;

Terms means these terms and conditions of use as updated from time to time under clause 13;

Unwanted Submission has the meaning given to it in clause 5;

We means The Townhouse , company registration number 10447996, and the registered office of which is at 3 Newbegin, Hornsea, HU18 1QX (and us or our shall have the same meaning). and

You means the person accessing or using the Site or its Content (and your shall have the same meaning).

1 Acceptably Using the Site

  • The Site is for your personal, non-commercial use only. Its purpose is to provide you with knowledge about the goods and services offered by us. Use of the Site in any other way, including any unacceptable use set out in this Policy, is not permitted.

  • You agree that you are solely responsible for:

    • all costs and expenses you may incur in relation to your use of the Site; and

    • keeping your password and other account details confidential.

  • The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

  • We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at hello@thepamperhouse.com.

  • As a condition of your use of the Site, you agree to comply with this policy and our Online terms and conditions for the supply of goods, where applicable.

  • We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
     

2 Unacceptable Use

  • As a condition of your use of the Site, you agree not to use the Site:

    • for any purpose that is unlawful under any applicable law or prohibited by this document;

    • to commit any act of fraud;

    • to distribute viruses or malware or other similar harmful software code;

    • for purposes of promoting unsolicited advertising or sending spam;

    • to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);

    • in any manner that disrupts the operation of our Site or business or the website or business of any other entity;

    • in any manner that harms minors;

    • to promote any unlawful activity;

    • to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;

    • to gain unauthorised access to or use of computers, data, systems, accounts or networks; or

    • to attempt to circumvent password or user authentication methods.
       

3 Your Privacy and Personal Information

  • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy notice, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

  • Our privacy policy is available at www.townhouseshop.com

4 Ownership, Use and Intellectual Property Rights

  • The Site and all intellectual property rights in it including but not limited to any Content are owned by us and our licensors as applicable. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.

  • Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

  • Trademarks: The Townhouse and associated logo are our Other trademarks and trade names may also be used on the Site. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.
     

5 Submitting Information to the Site

  • While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.

  • We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
     

6 Bulletin Boards, Chat Rooms and Other Interactive Services

  • We may make bulletin boards, blogs, reviews or other communication services including links to our social media pages (Interactive Services) available on the Site.

  • We are not obliged to monitor or moderate any text, images, video, audio or other multimedia content, information or material (Submission) submitted to our Interactive Services.

  • We may remove or edit any Submission to any of ourInteractive Services whether they are moderated or not.

  • Any Submission you make must comply with our Submission standards set out in clause 7 below.

  • By making a Submission, you grant to us a royalty-free, irrevocable, non-exclusive, transferable licence to use, reproduce, modify, publish, edit, translate, distribute, perform and display the Submission (in whole or in part) on the Site, and on any other websites operated by us, indefinitely.
     

7 Submission Standards

  • Any Submission you make to our Interactive Services and any other communication to users of our Site by you must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion.

  • In particular, any Submission or communication by you must be:

    • your own original work and lawfully submitted;

    • factually accurate or your own genuinely held belief;

    • provided with the necessary consent of any third party;

    • not defamatory or likely to give rise to an allegation of defamation;

    • not offensive, obscene, sexually explicit, discriminatory or deceptive; and

    • unlikely to cause offence, embarrassment or annoyance to others.
       

8 Accuracy of Information and Availability of the Site

  • While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, wecannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.

  • We may suspend or terminate operation of the Site at any time as we see fit.

  • Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

  • While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do wepromise the uninterrupted use by you of the Site.
     

9 Hyperlinks and Third Party Sites

  • The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

  • You may create a link to ourSite from another website without our prior written consent provided no such link:

    • creates a frame or any other browser or border environment around the content of our Site;

    • implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site;

    • displays any of the trademarks or logos used on our Site without our permission or that of the owner of such trademarks or logos; or

    • is placed on a website that itself breaches this Policy.

  • We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link. 
     

10 Limitation on our Liability

  • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury caused by our negligence) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

    • losses that:

      • were not foreseeable to you and us when these Terms were formed; or

      • that were not caused by any breach on our part;

    • business losses; and

    • losses to non-consumers. 
       

11 Events Beyond Our Control
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, disease, explosion or accident.
 

12 Rights of Third Parties
No one other than a party to these Terms has any right to enforce any of these Terms.
 

13 Variation 
No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 13. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
 

14 Disputes

  • We shall apply the terms of this Policy in our absolute discretion. In the event of your breach of this Policywe may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions or any other communication to users of ourSite by you to law enforcement authorities or take any action we consider necessary to remedy the breach.
     

  • Notwithstanding our rights under the above, we will try to resolve any disputes with you quickly and efficiently.
     

  • If you are unhappy with us please contact us as soon as possible.
     

  • If you want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction.
     

  • The law of England and Wales applies to these Terms.