PRIVACY & SAFETY
Privacy & Safety
At The Townhouse ("We") we are committed to protecting and respecting your privacy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By visiting www.townhouseshop.com you are accepting and consenting to the practices described in this policy.
Information we may collect from you. You are not required to provide any personal information on this website. However, you may choose to do so by completing forms or placing an order:
Information you give us. You may give us information about you by filling in forms on our site www.townhouseshop.com (our site) or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following non-personal information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. They do not tell us your name or provide any details of a personal nature about you. The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.
We use a simple cookie for platform stability and to store cookie preferences. This cookie does not collect personally identifiable information.
When you select an option on our website, your cookie preferences are stored for 1 year
Our website also uses session cookies. A session cookie expires when you leave our site.
If you want to learn more about cookies and how to delete any cookies that are already on your computer or stop future cookies then look at www.allaboutcookies.org.
You will still be able to use most areas of our website if you choose not to accept cookies but will not be able to access certain areas of our website.
Uses made of the information
We use information held about you in the following ways:
Information you give to us.
We will use this information:
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer.
Information we collect about you.
We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
Our site may, from time to time, contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to Information
Please feel free to contact us at any time should you wish to know what information we hold about you or to update your details. Any request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.